Post Project Reviews
The Post Project Review Process (PPRP) has been developed in consultation with our clients who wanted to reap the benefits of having in-depth feedback either during the final stages of a project or shortly after completion.
The PPRP enhances communication, further builds trust, and cements the relationship for the duration and beyond as well as feeding your continuous improvement program.
Consultation: Firstly, we work with you to understand your business and the services and/or products you provide as well as your aspirations and goals. This is especially important for us to recognise potential cross-selling opportunities for you.
Collaboration: We engage with your customers as 3rd party interview specialists to gain an in-depth understanding of their experience with your services/products and performance.
What are the benefits & value to you?
- Impressed Customers: Customers of our clients consistently tell us that they think the conversation interview process is excellent and that they appreciate their opinion being sought and valued
- Immediate honest feedback from your clients and identification of any further business opportunities and referrals
- A professional and detailed report of our findings, performance benchmarking snapshots and recommendations for your consideration
- The opportunity to get brilliant testimonials – BTs® to provide you with social proof! When your customers tell their story about the solution your business provided, that’s powerful testimony to your work. You can use testimonials we get for you to back up your claims because you have authentic, credible and indisputable evidence that highlights their ROI.
- Experienced and Professional customer retention and loyalty strategists interviewing your customers and working in your best interests – always
We make sure you are top-of-mind with your customers through-out the process. This helps with repeat business and referral opportunities.
Check out what our clients say!
We welcome your enquiries: Contact Us
