Based on our findings over 10 years of conducting in-depth client interviews, these characteristics are consistently identified as strengths and reasons why clients choose and use particular vendors – and stay with them.  Interviews have been conducted on behalf of various service based industries with the majority in IT services.
Please note: Characteristics are not ranked in any particular order of importance.


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Interesting facts and information including latest reviews. Our tips include handy suggestions to help you foster loyalty.

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