Customer Insight & Loyalty Reviews
With our proven and trusted process and using an open focussed approach, we assess the status of your engagement and relationship, benchmark your performance and seek your customer’s suggestions for improvement. The nature of the process fosters good-will, identifies any issues and paves the way to address these.
The process is designed to gain your customer’s insight, enhance communication, build trust, and cements the relationship for the duration and beyond as well as feeding your continuous improvement program.
Consultation: Firstly, we work with you to understand your business, your goals and aspirations and the services and/or products you provide. This is especially important for us to be fully informed when interviewing your customers.
Collaboration: We engage with your clients as 3rd party conversational interview specialists to gain an in-depth understanding of their experience with your services/products and performance. The process is interview based to foster a conversation during which your customers recognise that it is their experience we are seeking to understand.
What are the benefits & value to you?
- Impressed Customers: Customers of our clients consistently tell us that they think the conversation interview process is excellent and that they appreciate their opinion being sought and valued
- Immediate honest feedback from your customers with our analysis and suggestions to help. We always keep you fully informed throughout the process
- A professional and detailed report of our findings, performance benchmarking snapshots, recommendations for your consideration and our professional help to act on feedback as required
- The opportunity to get brilliant testimonials – BTs® to provide you with social proof! When your customers tell their story about the solution your business provided, that’s powerful testimony to your work. You can use testimonials we get for you to back up your claims because you have authentic, credible, fully attributed and indisputable evidence that highlights their ROI
- Experienced and professional customer retention and loyalty strategists interviewing your customers and working in your best interests – always.
Check out what our clients say!
We welcome your enquiries: Contact Us
